From my experience and learning, resistance to change comes from lack of skill or lack of will and to determine which of the two is the starting point for neutralizing resistance. I read this interesting article from HBR (and the idea in brief here) which focuses more on how managers can positively use resistance to change. While a proper change management plan will normally identify and adress upfront potential issues (see here how you can assess upfront your change capacity) brought by the change for each stakeholder group, this is also the demonstration that confronted with resistance, it is never too late to turn things around.
Hi,
Interesting stuff. A request May I use it as a job aid for training purpose.
Rgds,
HM
Hi, Thanks for your interest and please feel free to use the content of this post, mentioning the source if possible.