http://www.appetiteforchange.net/2010/03/what-happened-to-toyota.html Le Blog de la Conduite du Changement - The Change Leadership Blog Tue, 31 Jan 2012 16:45:22 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.appetiteforchange.net/2010/03/what-happened-to-toyota.html/comment-page-1#comment-39 Christophe Lastennet Fri, 26 Mar 2010 09:23:56 +0000 http://www.appetiteforchange.net/?p=539#comment-39 Hello Jean-Jacques and thanks for bringing your valuable expertise on this subject! It will be interesting to see how things develop for Toyota Hello Jean-Jacques and thanks for bringing your valuable expertise on this subject! It will be interesting to see how things develop for Toyota

]]> http://www.appetiteforchange.net/2010/03/what-happened-to-toyota.html/comment-page-1#comment-38 Jean-Jacques Lamboley Wed, 24 Mar 2010 18:32:25 +0000 http://www.appetiteforchange.net/?p=539#comment-38 Toyota did not react seriously and early enough to many "red signals" their customers were sending to them. But one should not forget that Lexus and Toyota cars continue to be amongst the most reliable in the world, better than many European cars. Source = JD Power 2009. The Toyota model has been adopted and copied by the whole car industry, and continues to be a very good reference. Their major challenge is to restore their image following their misjudgements, but not to improve the quality of their cars, because they know exactly what to do to make very good cars. In most articles I read, there were a lot of confusions between these two points. Every strategic procurement manager knows (I have been one for many years in the chip card industry), that one should never ever rely on a single source to supply a critical part or component in a given system, especially when big quantities are involved. If Toyota had done this, they could have switched to an alternate source when first alerts appeared, rather than continue to produce cars with potentially unreliable parts. Toyota did not react seriously and early enough to many “red signals” their customers were sending to them. But one should not forget that Lexus and Toyota cars continue to be amongst the most reliable in the world, better than many European cars. Source = JD Power 2009. The Toyota model has been adopted and copied by the whole car industry, and continues to be a very good reference. Their major challenge is to restore their image following their misjudgements, but not to improve the quality of their cars, because they know exactly what to do to make very good cars. In most articles I read, there were a lot of confusions between these two points.
Every strategic procurement manager knows (I have been one for many years in the chip card industry), that one should never ever rely on a single source to supply a critical part or component in a given system, especially when big quantities are involved. If Toyota had done this, they could have switched to an alternate source when first alerts appeared, rather than continue to produce cars with potentially unreliable parts.

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